terms Download my T&Cs if you like

Terms and Conditions

1) Once the Interpreter has been booked, whether by phone, email, fax, SMS or letter a contractual agreement is immediately entered into.:

2) In the event of cancellation of the agreement, the Organiser/Purchaser is liable for the following charges

14 working days or more notice - no fee
8 to 14 working days notice -50% of the agreed fee
7 working days or less notice - full agreed fee
(Working days are deemed to be Monday to Sunday for the purposes of these terms)

3) Assignments cancelled on arrival will also be liable to the appropriate mileage charge as agreed in the Contract.

4) In the event of an assignment being dramatically changed from the original agreement the Interpreter reserves the right to withdraw. Charges may still apply.

5) Assignments altered in date and/or time will be deemed to have been cancelled by the Organiser/Purchaser, and charged as appropriate at the discretion of Wych Sign Ltd.

6) Should Wych Sign Ltd wish to withdraw service for whatever reason, reasonable notice will be given if possible and no charges incurred. Wych Sign Ltd will endeavor to source a replacement interpreter.

7) Payment: Fees are entirely dependent upon the nature and duration of the assignment and will be quoted on enquiry.

Payment terms are 28 days from the date of the invoice. We will exercise our right to debt recovery in accordance with the Late Payment of Commercial Debts Act 1998. An administration fee will be charged.

Should you have any queries with our quote or invoice please contact us as soon as possible, as once undertaken assignments will be charged as per our confirmation.

Wych Sign Limited. Registered Company no. 04807927

 

 

DATA PRIVACY NOTICE

 

Introduction

It is our business (under the name of Wych Sign Ltd.) to provide an interpreting service in BSL. In order to provide this service we need to collect and use a certain amount of customer and supplier data. We are committed to protecting the privacy and confidentiality of this data in accordance with the Data Protection Act and this Notice explains how we do that.

Collection of Personal Information

We need to collect a certain amount of information in order to deliver our service – your contact details and information relating to the interpreting job. This information will come either from you directly or from an agency you ask to contact us.

Processing of Data

The data we collect is stored and used to deliver the interpreting service.  We keep these records up-to-date every time we are notified of a change or to record progress updates. Once we have finished the interpreting job, all records are deleted or destroyed within a limited period of time.

Third Parties

We do not source your data from third parties, nor do we share it with other service providers unless you have explicitly consented. Of necessity, we share a minimal amount of information for accounting and tax purposes. There are circumstances where we may be required by law to share information with a public or regulatory body, such as the Police.

Marketing

We don’t produce newsletters or general marketing emails.

Cookies

Our website (wychsign.co.uk) does use cookies to make it work as you would wish it to and for us to see how users navigate the site. We do not analyse any personally identifiable information nor pass any data on.

Security

We have measures in place to protect against the loss or misuse of data. This constitutes both physical and computer security measures.

Your rights

You have the right to request a copy of the data we hold about you, which we will supply free of charge. Please write to us if you would like to initiate a request.  If you find any of this information is factually wrong then we will be happy to correct it. We will also be happy to delete your information, unless we are required by legislation or other good reason to maintain some records (e.g. financial/ tax).